Find answers to common questions about our tours and services
Everything you need to know
Can't find the answer you're looking for? Contact our support team.
You can book a tour directly through our website by selecting your preferred tour and following the booking process. Alternatively, you can contact our customer service team who will be happy to assist you with your booking.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. A 20% deposit is required to secure your booking, with the balance due 30 days before your tour date.
Yes, you can make changes to your booking up to 14 days before your tour date, subject to availability. Please contact our customer service team as soon as possible to request any changes.
We recommend bringing comfortable walking shoes, sunscreen, a hat, sunglasses, a refillable water bottle, a camera, and any personal medications. For specific tours, we'll provide a detailed packing list after booking.
Many of our tours are family-friendly and suitable for all ages. However, some tours may involve extensive walking or have age restrictions. Please check the tour details or contact us for specific recommendations based on your group's needs.
Yes, we offer private tours for individuals, couples, and groups. Private tours allow you to customize your itinerary and travel at your own pace. Contact us for more information and pricing.
You can cancel your booking up to 30 days before the tour date for a full refund. Cancellations made 15-29 days before the tour will receive a 50% refund. No refunds are provided for cancellations made within 14 days of the tour date.
In the rare event that we need to cancel a tour, you'll be notified immediately and offered the choice of an alternative date or a full refund. We recommend not booking non-refundable travel arrangements until your tour is confirmed.
Yes, we can arrange airport transfers for an additional fee. Please let us know your flight details at least 7 days before your arrival, and we'll ensure a smooth transfer to your accommodation.
Our tours include a range of accommodations from comfortable 3-star hotels to luxury 5-star properties, depending on the package you choose. All accommodations are carefully selected for their quality, cleanliness, and convenient locations.
While not mandatory, we strongly recommend that all travelers have comprehensive travel insurance that covers medical expenses, trip cancellation, lost luggage, and other potential travel disruptions.
We follow all local health guidelines and have implemented enhanced cleaning protocols, social distancing measures, and provide hand sanitizing stations. Our guides are fully vaccinated and trained in COVID-19 safety procedures.
Some tours may require a reasonable level of fitness. If you have any health concerns or mobility issues, please inform us when booking so we can recommend the most suitable tours and make necessary arrangements.
Can't find the answer you're looking for? Our support team is here to help you with any questions or concerns you might have about our tours and services.
support@egypttours.com
+20 2 1234 5678
Mon-Fri, 9am-6pm EET
Available 24/7 on our website